[PDF] The Language of Outsourced Call Centers

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The Language of Outsourced Call Centers Product Detail:

  • Publisher : John Benjamins Publishing
  • Release : 04 October 2022
  • ISBN : 9789027223081
  • Page : 319 pages
  • Rating : 5/5 from 1 voters

The Language of Outsourced Call Centers Book Summary/Review:

The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a corpus-based register comparison between outsourced call center interactions, face-to-face American conversations, and spontaneous telephone exchanges; and to study the dynamics of cross-cultural communication between Filipino call center agents and American callers, as well as other demographic groups of participants in outsourced call center transactions, e.g., gender of speakers, agents' experience and performance, and types of transactional tasks. The research design relies on a number of analytical approaches, including corpus linguistics and discourse analysis, and combines quantitative and qualitative examination of linguistic data in the investigation of the frequency distribution and functional characteristics of a range of lexico/syntactic features of outsourced call center discourse.

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The Language of Outsourced Call Centers

The Language of Outsourced Call Centers
  • Author : Eric Friginal
  • Publisher : John Benjamins Publishing
  • Release Date : 2009
  • ISBN : 9789027223081
GET THIS BOOKThe Language of Outsourced Call Centers

The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a corpus-based register comparison between outsourced call center interactions, face-to-face American conversations, and spontaneous telephone exchanges; and to study the dynamics of cross-cultural communication between Filipino call center agents and American callers, as well as

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GET THIS BOOKThe Call of Africa

Volume 29 records the story of the RCA's first fifty years of mission in sub-Saharan Africa, told through the eyes of a missionary who has worked for half a century in this difficult region of the world. A fascinating account of the church's work in a foreign land, this volume also includes twenty-seven illustrations and six maps of the sub-Sahara.

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GET THIS BOOKThe Call of Sagarmatha

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GET THIS BOOKThe Call of the World

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GET THIS BOOKThe Call of the Wild

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  • Release Date : 2019-11-14
  • ISBN : 9781350064782
GET THIS BOOKEdith Ayrton Zangwill's The Call

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  • Publisher : Springer
  • Release Date : 2003-06-29
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GET THIS BOOKCompiler Construction

ETAPS2000 was the third instance of the EuropeanJoint Conferenceson Theory and Practice of Software. ETAPS is an annual federated conference that was established in 1998 by combining a number of existing and new conferences. This year it comprised ?ve conferences (FOSSACS, FASE, ESOP, CC, TACAS), ?ve satellite workshops (CBS, CMCS, CoFI, GRATRA, INT), seven invited lectures, a panel discussion, and ten tutorials. The events that comprise ETAPS address various aspects of the system - velopment process, including speci?cation, design, implementation,

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GET THIS BOOKAdvanced Data Mining and Applications

This book constitutes the proceedings of the 10th International Conference on Advanced Data Mining and Applications, ADMA 2014, held in Guilin, China during December 2014. The 48 regular papers and 10 workshop papers presented in this volume were carefully reviewed and selected from 90 submissions. They deal with the following topics: data mining, social network and social media, recommend systems, database, dimensionality reduction, advance machine learning techniques, classification, big data and applications, clustering methods, machine learning, and data mining and database.

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GET THIS BOOKKinn's The Medical Assistant - E-Book

The most comprehensive medical assisting resource available, Kinn's The Medical Assistant, 11th Edition provides unparalleled coverage of the practical, real-world administrative and clinical skills essential to your success in health care. Kinn's 11th Edition combines current, reliable content with innovative support tools to deliver an engaging learning experience and help you confidently prepare for today's competitive job market. Study more effectively with detailed Learning Objectives, Vocabulary terms and definitions, and Connections icons that link important concepts in the text to

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